Frequently Asked Questions

Are you an actual store?
No, we are headquartered in Millersville, Maryland and provide transportation services across the country.
Do you provide airline and hotel bookings?
No, The Convention Store specializes in ground transportation management services. We can, however, provide shuttle service between your event and local airports and hotels.
What is the age and quality of the equipment that you provide?
The Convention Store does not own its own fleet, but contracts through carefully selected providers in the area of your event. As a result, age varies, but we only contract with vendors providing the highest quality fleets.
Do you book other vehicles besides buses?
Yes, we provide a variety of vehicles. For further information and specifics, please visit our section on available vehicle types.
If I send my request for proposal (RFP), how quickly will I get a response?
The answer depends on the size and complexity of your event. An event that is one or two days and easily developed should be quotable within 1-3 business days. An event that is a week long city-wide shuttle takes time to put together and could take longer. We will meet your deadline date.
I have a small special event and need transportation for a very limited group of people, can you help me?
Absolutely! The Convention Store is able to provide transportation for individuals, groups, or events of any size.
Are you available nationwide?
We are a nationwide company serving the United States and Canada.
Do you offer price quotes over the phone?
Yes, depending on the size of your event.
How long has The Convention Store been in business?
The Convention Store began in 1984 and has maintained steady growth ever since.
Are there provisions for physically challenged riders?
Yes. We have access to a wide variety of handicapped accessible vehicles and we have staff experienced in meeting the needs of our physically challenged riders.