As a manager, I am fully aware of the often negative comments that are received regarding staff actions and performance. I want to make you aware of a very positive action I received from one of your employees, Denise Braxton. I recently arrived in Washington and applied for my first SmarTrip card. Last Monday I received e-mail notification of the shipping notice and that is was being delivered priority mail so I should have it by Wednesday. When the card did not arrive by Thursday, I called your office.
During the conversation, Ms. Braxton provided me with the tracking number, then told me she would watch delivery notices. When I had not received it on Friday, I called her back and she said she would meet me to provide the card. Since I am not familiar with the transit system, I asked her to meet at L' Enfant. While leaving work, she called to let me know she was on her way and gave me her cell number to ensure I knew who was calling. She arrived approximately 20 minutes later and provided the card. Not only was this accomplished on her own time, but on a Friday evening after work. I am certain she went out of her normal travel schedule just to ensure I received the card.
I am very thankful for what she did and hope you will recognize her efforts that are extremely above and beyond what almost any other staff member would consider. Thank you.