Blurbs

As a manager, I am fully aware of the often negative comments that are received regarding staff actions and performance.  I want to make you aware of a very positive action I received from one of your employees, Denise Braxton.  I recently arrived in Washington and applied for my first SmarTrip card.  Last Monday I received e-mail notification of the shipping notice and that is was being delivered priority mail so I should have it by Wednesday.  When the card did not arrive by Thursday, I called your office.

During the conversation, Ms. Braxton provided me with the tracking number, then told me she would watch delivery notices.  When I had not received it on Friday, I called her back and she said she would meet me to provide the card.  Since I am not familiar with the transit system, I asked her to meet at L' Enfant.  While leaving work, she called to let me know she was on her way and gave me her cell number to ensure I knew who was calling.  She arrived approximately 20 minutes later and provided the card.  Not only was this accomplished on her own time, but on a Friday evening after work.  I am certain she went out of her normal travel schedule just to ensure I received the card.

I am very thankful for what she did and hope you will recognize her efforts that are extremely above and beyond what almost any other staff member would consider.  Thank you.

Todd (Customer)
Todd (Customer)
CommuterDirect.com
Why can’t customer service everywhere be like it is at Commuter Direct? Seriously. Thank you.
Justin (Customer)
Justin (Customer)
CommuterDirect.com

I would like to take this opportunity to let you know about my recent experiences with your staff when calling in to the Commuter Direct customer service number. Each time I have called I have received very courteous, professional, friendly service. The staff has gone above and beyond, in my opinion, in helping me with my issues in moving my transit subsidy funds between WMATA and Commuter Direct. I changed my method of commuting in September from the VRE to WMATA, and I forgot to stop the transfer to your office. When I called in to explain the situation, a very courteous friendly young lady explained that I could get most of the funds sent to me in the form of MetroChecks. She told me that it would take about 7-10 business days. She also told me that I would receive an email confirmation when the transaction to send me the MetroChecks was completed. I received the email confirmation yesterday, so I was very happy. Imagine my surprise when I got home, and the MetroChecks were there waiting!!!

I really can’t say enough positive things about your staff and the service they have provided to me in this instance and over the years. People usually call or email to complain about service, so I wanted to take this opportunity to let you know that your staff is doing a terrific job.

Barrie (Customer)
Barrie (Customer)
CommuterDirect.com
PMA is proud to have built a long-standing partnership with The Convention Store that’s based on their superior service, flexibility and commitment to excellence. They’ve continuously provided exceptional transportation services for our VIPs and guests, and always put our attendees, and their safety, first.
Produce Marketing Association
Produce Marketing Association
PMA.com
We have had the privilege of working with The Convention Store team since 2003. Each year they continued to provide reliable and efficient shuttle service to our near 20,000 attendees in a variety of different cities. Their customer service is like no other in the business. There is no question they have our client’s best interest in mind at all times and they approach every challenge with a can do attitude (which is a rare quality these days). Shuttle service has become a worry free aspect of conference planning for us with The Convention Store on our team. We are grateful for all their hard work and dedication throughout the planning stages and onsite week of the conference.
SmithBucklin
SmithBucklin
SmithBucklin.com
The Convention Store provides impeccable service…prompt, reliable, cost-effective, and a pleasure to work with.
National Education Association
National Education Association
NEA.org
The Convention Store has been providing quality transportation services for the RIMS Annual Conference & Exhibition for 13 years. True management specialists, they provide guidance when we need to add hotels to our block and coordinate the most economical routing. Their finger is on the pulse of the city, investigating potential challenges to provide solutions for a consistent and outstanding customer experience.
RIMS, the risk management society
RIMS, the risk management society
RIMS.org
I wanted to thank you, from both the PGA of America and myself, for the outstanding service you and the entire team from The Convention Store provided us with during the 2012 Ryder Cup. From pre-planning and all throughout the event, I was very impressed with the professionalism, attention to detail and courtesy of you and all of your staff I worked with. I will definitely be reaching back out to The Convention Store for my transportation needs for future events we hold.
PGA of America
PGA of America
PGA.com/PGA-America
Mr. Philbrick, Just wanted to pass along my compliments. Your team was great, they were right on time, exactly where we were supposed to meet, and the whole team (including Karen when we did the return trip) was so accommodating and friendly. They put our guests right at ease. Thank you for the professionalism and friendliness of your drivers!
Navy League of the United States
Navy League of the United States
NavyLeague.org